Frequently Asked Questions
Here are some of our most commonly asked questions about ordering and product support.
Will my existing keys fit my new locks?
Yes. If you are already using the Model #1525 key-controlled lock, all you have to do is specify which system (V? or F?) you are currently using.
What if I received my locks but no chart?
Master Lock frequently ships charts and keys separately from the locks for security reasons. However, when you receive your shipment, immediately check all boxes to make sure it’s not included. Then wait at least 3 days for a separate package. If still not received, call Southeast Lock Supply at 1-888-590-5625 to get a replacement chart.
What if I have locks but have lost the combinations?
Due to increased security concerns, Southeast Lock Supply can no longer provide combinations in response to phone, fax, or e-mail inquiries. Please give us a call to obtain a "Lost Combination Form". The form should be completed and mailed to:
Southeast Lock Supply
P. O. Box 206
Milwaukee, WI 53201
We will forward the form to Master Lock and they can provide the missing combination at a cost of $.75 per combination
How do I change/modify the combination on my locks?
Click here to view a video on how to change a lock combination for your built-in locks.
When can I expect to receive my locks after I order?
During the “Peak Season” (May – September) there is approximately 4-5 weeks lead time on all new orders. Otherwise, you can expect to receive them within 2-3 weeks.
How much is Shipping and Handling?
Shipping charges vary by order size. For under 50 locks you can expect the shipping and handling charges to be in the range of $15-35.00. Shipping will be determined based on the weight of your order and method of shipment.
What can I do about damaged or defective locks?
Locker locks are warranted to be free from manufacturing defects for five (5) years from the date of purchase. If a mechanical defect occurs within the five (5) year time frame, it will be replaced at no charge. Call Southeast Lock Supply to obtain a "Defect Return Form”, complete the instructions, and mail to:
Master Lock Company
Attn: Return Goods
2600 North 32nd Street
Milwaukee, WI 53210
Upon receipt of your defective lock, Master Lock will send you a new lock.
Can I get additional keys for my existing locks?
It is possible to obtain keys for your padlock ONLY if you know the key number. The key number is stamped on the original keys provided with your lock(s). If you do not have any original keys and have not recorded the key number anywhere, please contact Southeast Lock Supply Company.
Will my existing keys fit my new locks?
Yes. If you are already using the Model #1525 key-controlled lock, all you have to do is specify which system (V? or F?) you are currently using.
What if I received my locks but no chart?
Master Lock frequently ships charts and keys separately from the locks for security reasons. However, when you receive your shipment, immediately check all boxes to make sure it’s not included. Then wait at least 3 days for a separate package. If still not received, call Southeast Lock Supply at 1-888-590-5625 to get a replacement chart.
What if I have locks but have lost the combinations?
Due to increased security concerns, Southeast Lock Supply can no longer provide combinations in response to phone, fax, or e-mail inquiries. Please give us a call to obtain a "Lost Combination Form". The form should be completed and mailed to:
Southeast Lock Supply
P. O. Box 206
Milwaukee, WI 53201
We will forward the form to Master Lock and they can provide the missing combination at a cost of $.75 per combination
How do I change/modify the combination on my locks?
Click here to view a video on how to change a lock combination for your built-in locks.
When can I expect to receive my locks after I order?
During the “Peak Season” (May – September) there is approximately 4-5 weeks lead time on all new orders. Otherwise, you can expect to receive them within 2-3 weeks.
How much is Shipping and Handling?
Shipping charges vary by order size. For under 50 locks you can expect the shipping and handling charges to be in the range of $15-35.00. Shipping will be determined based on the weight of your order and method of shipment.
What can I do about damaged or defective locks?
Locker locks are warranted to be free from manufacturing defects for five (5) years from the date of purchase. If a mechanical defect occurs within the five (5) year time frame, it will be replaced at no charge. Call Southeast Lock Supply to obtain a "Defect Return Form”, complete the instructions, and mail to:
Master Lock Company
Attn: Return Goods
2600 North 32nd Street
Milwaukee, WI 53210
Upon receipt of your defective lock, Master Lock will send you a new lock.
Can I get additional keys for my existing locks?
It is possible to obtain keys for your padlock ONLY if you know the key number. The key number is stamped on the original keys provided with your lock(s). If you do not have any original keys and have not recorded the key number anywhere, please contact Southeast Lock Supply Company.
